Who is an airport service agent?

You will provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage. They will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.



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An airport sales agent assists airline passengers with their ticket reservations, seating arrangements, baggage concerns, itinerary changes, and other flight concerns. They are responsible for relaying flight information such as delays and cancellations. They provide flight details and quote airfares.

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Requirements and Qualifications
  1. High school diploma or equivalent.
  2. Previous customer service experience, preferably in the aviation or hospitality industry.
  3. Excellent communication and interpersonal skills.
  4. Strong problem-solving abilities and the ability to remain calm under pressure.


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Passenger Service Agents (PSAs) work for airlines in airports. They will often look after the check-in process and ensure that passengers and their luggage board their flights safely and on time.

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Why do you want to be an airport customer service agent? I have a great deal of enthusiasm for all things related to travel and airplanes. I also want to be part of an industry that helps people make their dream vacations come true.

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The purpose of this position is to provide a 5-star experience to all passengers by inspecting all facilities, amenities and processes to ensure the safe and seamless flow of passengers to obtain the highest level of customer satisfaction and guarantee operational readiness.

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You could be required to stand for long periods, lift heavy items repeatedly and perform tasks that require physical strength. The position of an airport ramp agent is a mixture of physical work, customer service and maintenance duties.

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