Who is responsible for baggage accountability?

Airlines are responsible for the entire baggage process, including finding and returning lost baggage to passengers. Airports help passengers locate the right airline contact to resolve problems.



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Airlines are responsible for the entire baggage process, including finding and returning lost baggage to passengers.

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Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

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If you are a baggage handler, you can be employed by specific airlines or private staffing companies. This job requires that you are able to complete heavy manual labor in a time-sensitive environment.

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Report missing luggage ASAP Experts recommend reporting your missing luggage as soon as you realize it did not reach its destination. Find your airline's baggage desk, file a claim, and ask for a copy or a receipt for your records.

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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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What should I do if my flight has been canceled or delayed? Let the airline deliver your bags: Keyes said if an airline can locate your suitcases but it's going to be hours before they arrive, make sure the reps have the address where you'll be and use the airline's delivery service.

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Airlines rarely get bags back to passengers in 48 hours. Most bags that fall into the delayed baggage category make it back to the passenger in 3-7 days. Figure out what you need for a few days and immediately buy those items.

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These basic airline passenger rights, or “fly rights,” cover areas such as ticket pricing, baggage issues, tickets and delayed and canceled flights. They're enforced by the U.S. Department of Transportation.

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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

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Steps to Consider if Airline Damaged Your Luggage
Send the airline a formal complaint letter. Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for damaged luggage by an airline.

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Airlines are required to compensate you if your bag is damaged during transit while in the airline's control. You're entitled to either a repaired bag or compensation based on the depreciated value of the bag.

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