Who is responsible for damaged luggage?

Airlines are not responsible for any pre-existing damage to packed items if you improperly packed them. Airlines are not required to cover normal baggage wear and tear, however, airlines will be required to cover the damage they caused to wheels, handles, straps, and other outer components of checked baggage.



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What are airlines' responsibilities when they damage your baggage? Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).

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Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

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The reimbursement is based on the value of the bag and its depreciation, the DOT says, subject to liability limits. For flights within the United States, the maximum liability for a lost, delayed or damaged bag is $3,500. The limit on international flights, per the Montreal Convention, is about $1,600, the agency says.

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This depends very much on the price of your bag. The more expensive your luggage is, the more likely it is to be worth repairing it. While less expensive bags may be cheaper to just replace. The cost does also depend on the repair, some things are more expensive to replace or fix than others.

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File a claim with the airline for damaged items in your bags. There are several exceptions to what the airline will cover in terms of packed items and they may deny any responsibility at all, but if you can provide a compelling case that they are liable, it might be worth your time.

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Delayed Baggage Compensation: What To Do?
  1. Hold onto your boarding pass and your checked luggage receipts. ...
  2. Report the damage before leaving the airport after receiving your bags. ...
  3. Fill out a damage claim form, or Property Irregularity Report. ...
  4. Present your bags for inspection so they can be repaired or replaced.


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Airline liability
  • International laws for air travel.
  • Death or injury to passengers.
  • Lost or damaged luggage.
  • Delayed passengers and luggage.
  • Missing or damaged luggage.
  • Claiming compensation.


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The most common luggage warranties are between 3 to 10 years but some bags come with lifetime warranty. The luggage retailer may also offer some luggage guarantees, e.g. low price guarantees, no question asked return policy, etc.

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Can I Sue for Lost Luggage in Small Claim Court. If you can't come to an agreement with the airline, you may be able to sue for lost or damaged baggage in your local small claims court without hiring a lawyer. However, each state has a maximum amount that you can seek to recover in small claims court.

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Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

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Fragile and valuable items. If you're traveling with expensive items, items that can break, or food that can go bad, we recommend you bring them in your carry-on bag or as your personal item whenever possible. These items do count toward your carry-on or checked bag allowance and may be subject to fees.

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Thanks to the continued hard work of AFGE TSA Council 100, the historic raise and expanded rights became a reality. On Thursday, Dec. 29, President Biden signed into law the 2023 omnibus government funding bill that funds the pay hike for TSOs, giving the severely underpaid workforce an average 30% raise.

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The Passenger Fee, also known as the September 11 Security Fee, is collected by air carriers from passengers at the time air transportation is purchased. Air carriers then remit the fees to TSA.

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