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Who is responsible for my lost luggage?

According to the DOT, “once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags' contents – subject to depreciation and maximum liability limits.”



Under the 2026 Montreal Convention and updated DOT regulations, the airline you last flew with is legally responsible for your lost luggage, even if multiple carriers or airports were involved in the journey. If your bag fails to appear on the carousel, you must file a Property Irregularity Report (PIR) before leaving the airport. This document is your proof of claim. In 2026, domestic US regulations mandate that airlines compensate passengers up to $4,700 for lost or delayed bags, while international limits hover around $1,700 to $2,000 (depending on current SDR exchange rates). The airline is also responsible for reimbursing "reasonable expenses"—such as toiletries and basic clothing—while you wait. Note that while the airport handles the physical logistics of the baggage system, they have no direct liability to the passenger; your contract of carriage is with the airline, and they are the entity that must pay the claim.

People Also Ask

According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

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How To Claim Delayed Baggage Compensation - A Guide
  1. Contact a Baggage Claim Desk. ...
  2. File your delayed baggage claim immediately. ...
  3. Request an overnight kit. ...
  4. Ask for an allowance for reasonable expenses. ...
  5. Check the status, wait and be patient. ...
  6. Claim your rights formally.


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Airlines are legally required to compensate you for lost items and any baggage fees you paid.

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A stolen luggage report can also be filed with the airport police, in the event your property is recovered on baggage handlers or other employees. If you believe items may have been stolen during security screening, you can also file a report with the TSA.

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Yes, you should call the airport's law enforcement office at both your departure airport and your arrival airport, filing reports for stolen goods. You can find the phone numbers by calling each airport's main line and asking the operator to speak to the office that handles airport law enforcement.

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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

MORE DETAILS

According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

MORE DETAILS

According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

MORE DETAILS

Assemble a detailed list of contents for your lost bags. Any receipts or other proof of the items will be helpful. There are several exceptions to what airlines will cover in terms of packed items, but you should be able to get reimbursed for most of the contents you can account for.

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Visit your airline's website and go to the “Tracked Baggage” page. Sign into your account on your airline's website, and go to the “Baggage” section of the website. Then, click on “Track Checked Baggage.”

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Airlines rarely get bags back to passengers in 48 hours. Most bags that fall into the delayed baggage category make it back to the passenger in 3-7 days. Figure out what you need for a few days and immediately buy those items.

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Airlines will likely want to stay out of court, so you must file a Property Irregularity Report (PIR) to increase your likelihood of a settlement. If that doesn't work, file a claim in small claims court. That doesn't require an attorney, but each state has maximum limits regarding what you can recover.

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A typical baggage claim area contains baggage carousels or conveyor systems that deliver checked baggage to the passenger. The baggage claim area generally contains the airline's customer service counter for claiming oversized baggage or reporting missing or damaged baggage.

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The airline will compensate passengers for expenses they experience due to the loss, damage or delay of baggage, up to $3,800.

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Passengers may return to the airport to pick up their item or may approve someone else, in writing, to do so. Items can be shipped back to the owner at the owner's expense.

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Travelers who suspect they were a victim of stolen luggage should immediately notify their airline of the situation. A stolen luggage report can also be filed with the airport police, in the event your property is recovered on baggage handlers or other employees.

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According to Luggage Hero, there were more than 684,000 lost and mishandled bags at major US airlines in the first quarter of 2022 alone. The Points Guy notes that this equated to approximately seven bags out of every 1,000, or 0.7%. American Airlines' average came in slightly higher, at nine per 1,000 or 0.9%.

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Most eventually turned up—one recent study by industry group SITA found only about 5 percent of lost bags disappear permanently—but with so much luggage temporarily vanishing, airlines knew they had a problem.

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While airline policies on delayed versus lost baggage can vary, in most cases, bags that don't arrive with you at your destination are considered delayed until the airline officially declares them lost, which typically occurs between five and 14 days after arrival.

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Typically, airlines will pass the items over to the lost and found department at the arrival airport. The item will be kept for a 90-day holding period, after which it will be donated to charity or a place for sale – in some cases, the item will be destroyed if unclaimed after the holding period.

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