Who to contact about Global Entry?

I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact? If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.



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Of course, you'll also need to be arriving from a flight abroad, but at least you can complete the interview without an appointment. It is possible to handle the Global Entry walk-in interview on arrival if you plan.

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The Trusted Traveler Programs website estimates application processing times of four to six months for Global Entry.

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Once conditionally approval status is granted, applicants will be invited to schedule a Global Entry interview through their TTP account at an enrollment center or via Enrollment on Arrival when arriving to the U.S. on an international flight complete the enrollment process.

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A $100 one-time fee is required with your Global Entry application and must be paid at time of application submission through the Trusted Traveler Program (TTP) system. You can pay by credit card or through an electronic bank transfer.

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TSA PreCheck® provides expedited security screening benefits for flights departing from U.S. Airports. Global Entry provides expedited U.S. customs screening for international air travelers when entering the United States. Global Entry members also receive TSA PreCheck® benefits as part of their membership.

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