Why am I being charged a booking fee?

A booking fee is a charge that covers the cost of processing and administering your reservation, including expenses like credit card fees, administrative costs, and third-party booking platform fees. The amount of the fee can vary and can be a flat fee, a percentage of the total booking, or a combination of both.



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–Booking fees. In general, these are not refundable, regardless of the situation. However, they should be of a reasonable level and really should take into account the situation of your client. This may be down to good customer relations or your booking terms & conditions.

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However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund.

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