Owned by IAG SA, BA dismissed as many as 10,000 workers and cut wages for others at the peak of the Covid pandemic. As a result, it was hard hit by a staffing shortfall last summer when travel came roaring back as restrictions ended.
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In September 2023, a British Airways pilot found himself at the center of a scandal that rocked the aviation industry. According to reports, the pilot allegedly bragged about using cocaine while on a flight.
If the airline you booked with goes bust, you will need a return flight with another airline. If there is a delay or no other airline flies the same route, you may need to book a hotel or do some extra travelling at one or both ends of your journey. You will have to make and pay for these arrangements yourself.
Air travel is particularly affected by labor shortages in sectors such as air traffic controllers, flight attendants, pilots, ground crew and food service workers within airports. Many in the travel industry are pushing for the government to help.
Airlines and the air traffic control system have struggled to overcome bad weather, technology problems, staffing shortfalls and other disruptions over the past two years, contributing to major meltdowns like the one that Southwest Airlines suffered over several days in late December.
British Airways has the best punctuality record on flights departing from London of all the large short-haul carriers in the UK. The airline knows how important punctuality is to customers, and is focused on driving further improvements through digital technology.
2010 to present dayNewly-created International Airlines Group (IAG) is formed and takes over British Airways and Iberia. Willie Walsh becomes Chief Executive of IAG and Keith Williams takes over as Chief Executive of British Airways.