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Why aren t my boarding passes in my wallet?

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.



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Yes, the mobile boarding pass and Apple Wallet/Google Pay pass will update with changes to gates or flight times.

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What can I do? Make sure to report your lost boarding pass at the airline's airport counter and provide your booking information and passport to get a new one.

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If you still do not have a TSA PreCheck indicator on your boarding pass, please call the TSA Contact Center at (866) 289-9673, submit an online form, or contact us at @AskTSA on Twitter and Facebook Messenger.

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Can I go straight to TSA if I checked in online? Once you receive your electronic boarding pass, you can head straight to security if you're traveling carry-on only. If you're checking a bag, you'll still need to stop by the ticketing area at the airport.

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Generally speaking, we like to err on the side of caution and suggest you print out your boarding pass, even if you already checked in online and have a mobile version on your phone.

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Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you or a paper boarding pass picked up from the check-in desk.

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Taking a screenshot is an easy, low-grade way of retrieving a mobile pass. (Are we just in our camera apps all the time?) And yes, in case you're wondering, it works perfectly for getting through security and boarding the plane.

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What does it look like? Usually, a mobile boarding pass contains the airline's logo, a QR code, your name, the flight information (date, departure time, gate, seat, etc.) and, if you're a TSA Precheck member, a “TSA Pre” mark.

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Generally speaking, we like to err on the side of caution and suggest you print out your boarding pass, even if you already checked in online and have a mobile version on your phone.

MORE DETAILS