Why can I check-in but not get boarding pass?

I have checked in online, but can't see my boarding pass. This could be because some airports do not accept mobile boarding passes, or it may be unavailable for a number of other reasons, technical or otherwise. If this is the case, please collect your boarding pass at the airport.



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Boarding passes are provided directly by the airline after checking in for your flight. If the airline you're flying with offers online check-in 24 hours before departure time, you can usually print your boarding passes directly from the website or have them sent directly to your phone!

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Your boarding pass is your “ticket” to board the plane, but technically your ticket is generated as an “e-ticket,” or an electronic ticket, when you book your flight. Your boarding pass will be generated upon check-in, either online or at the check-in counter.

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Each flight requires its own BP. Usually, you get all of them when you check in. There can be exceptions, however. Even if you check in online (which is recommended) you can still pick up boarding passes at the airport.

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Generally speaking, we like to err on the side of caution and suggest you print out your boarding pass, even if you already checked in online and have a mobile version on your phone.

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Your boarding pass is your “ticket” to board the plane, but technically your ticket is generated as an “e-ticket,” or an electronic ticket, when you book your flight. Your boarding pass will be generated upon check-in, either online or at the check-in counter.

MORE DETAILS

In most cases, you will only need to go to check-in when you have checked-in online if you need to drop off an item of hold baggage. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.

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Generally speaking, we like to err on the side of caution and suggest you print out your boarding pass, even if you already checked in online and have a mobile version on your phone.

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If you still do not have a TSA PreCheck indicator on your boarding pass, please call the TSA Contact Center at (866) 289-9673, submit an online form, or contact us at @AskTSA on Twitter and Facebook Messenger.

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TSA PreCheck verifies which passengers are present the lowest risk to flight security, so these passengers can pass through security checkpoints without the need to remove shoes, belts, or jackets from their person or laptops and liquids from their bags.

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For a short-haul flight where you are only taking hand luggage, checking in online saves a lot of time and is therefore much better than checking in at the airport. If, on the other hand, you have to check in bulky luggage, it is better to use the classic check-in at the airport for security reasons.

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In most cases, you will only need to go to check-in when you have checked-in online if you need to drop off an item of hold baggage. Please ensure that you are aware of the hand baggage requirements for your specific airline before you travel.

MORE DETAILS