Why did Freenow charge me more?

The price quoted on the app is only an estimation of the cost. The final fare can sometimes be more than this estimation due to unforeseen circumstances such as traffic, roadblocks, weather conditions, accidents etc. Ride fares are offered upfront. The price you see when booking the trip is the price you'll pay.



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This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.

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Ride fares are offered upfront. The price you see when booking the trip is the price you'll pay.

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If, after checking the facts, a refund of Cancellation and Waiting Time Fees is accepted as fair and justified, the passenger will be credited the corresponding amount via a payment method added to his FREE NOW account (e.g. credit card refund).

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15% (inclusive of standard VAT at 23% (or such other rate as may apply from time to time)) of the total amount received from a passenger by a driver on all standard bookings made via the FREE NOW app and discharged by that passenger via cash payment**;

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“I've worked in marketing for more than 20 years. The name itself, like all new names, can feel a little bit strange at the beginning, but really it's what the brand is about that matters,” he tells Fora. “The Free Now brand is about bringing freedom of mobility to passengers. That's where it comes from.

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Bolt's main advantage is the lower fees and commissions. The company charges 15 per cent commissions to its drivers – almost half compared to Uber – which means riders can also benefit from cheaper fares. However, don't be too quick to jump in a Bolt car.

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FREENOW is Europe's largest multimobility app, available in 9 European countries. Book black cabs, Rides (private hire vehicles), taxis, eScooters and eBikes all directly through the app.

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Passengers can tip the driver directly from their app before, during or up to 1 hour after the trip is completed. Tips can only be added as a percentage through the app; either 10%, 15% or 20% on top of the fare. See the exact tip amount for each trip in the 'Job History' section of the app.

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Payments for your FREE NOW rides will be paid twice per week, on Wednesday and Friday. These will appear as separate transactions on your bank statement.

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