Why did I get charged twice for Lyft?

Authorizations vs charges You may see several temporary authorizations on your bank statement if you request more than one ride. Once your bank releases the authorization (5–7 business days), only the final ride charge from Lyft will remain on your account.



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The charge on your credit card is placed after the ride is complete. So the answer is ,”After.” (One small caveat: prior to the ride, Lyft may place a temporary authorization hold on your credit card. This isn't a charge, but it can show up on your credit card statement.

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Lyft pays every week on Tuesday. A Lyft driver's weekly deposit includes all driver earnings from the previous Lyft week. The Lyft week runs from Monday at 5:00 a.m. to the following Monday at 4:59 a.m. It typically takes one to five days to process, depending on the bank.

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(One small caveat: prior to the ride, Lyft may place a temporary authorization hold on your credit card. This isn't a charge, but it can show up on your credit card statement.

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A Policy of No Refunds All of the charges are non-refundable and they have a no-refund policy that is applicable at all times no matter, according to the language “your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Rideshare Services, or any other reason whatsoever”.

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You'll either get paid a minimum cancellation fee or receive earnings based on the time and distance you drive, whichever is greater. You can see your per-minute and per-mile rates for each ride on your rate card.

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Sometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges. If you have any other payment questions, let us know!

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To dispute a charge:
  1. Open the Lyft app's main menu.
  2. Tap the 'Ride history. '
  3. Tap the ride that you need help with.
  4. Tap 'Get help' at the bottom of the screen.


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Lyft Customer Service Contacts
  1. Lyft Email Support. [email protected].
  2. Lyft Live Chat Support. N/A.
  3. Lyft Call Center Support. (855) 865-9553.
  4. Lyft Knowledge Base. https://help.lyft.com/hc/en-ca/categories/115002006488-Riding-with-Lyft.
  5. Lyft Forum. N/A.


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Editing or canceling a scheduled ride You can cancel or edit your ride up to 1 hour before pickup. A cancellation fee will apply if you cancel within 1 hour of pickup. Lyft's normal cancellation policy may apply if: You cancel the ride after a driver has been matched.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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