Usually this is caused by a problem with your bank. Sometimes, it might be that your card has been blacklisted by our system. Just get in touch with us and we'll check it out for you.
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Your card may be or is due to expire and has been replaced by your card issuer. Your card may have recently been replaced by your card issuer but not yet activated. Your card may have been reported as lost or stolen and been cancelled by your card issuer.
If your contactless payments are repeatedly denied even after a Chip & PIN input, however, there's either a problem with your card or a problem with the store. Perhaps a malfunction of sorts, or it has expired, or there's an issue with your account.
You can directly approach your bank or its branch and submit a written application, requesting an automatic unblock of the ATM card. To verify your identity as the card's user, you must submit ID and address proof. Once these details are verified, the bank will unblock your card.
If a Debit Card or Credit Card used on public transport has been flagged by a Bank or Credit Card Company as stolen or missing, or if the Card has been temporarily blocked by the Bank or Credit Card Company for any other reason, the Card's travel feature will also be temporarily blocked automatically.