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Why do airlines lose your luggage?

As with anything, accidents do happen. The leading cause of lost luggage is the mishandling of the bags between flights or from the sorting office to your airplane. Depending on the airport you fly out of, the actual sorting of luggage is done by a robot or workers.



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How Often Do Airlines Lose Luggage? Luggage Hero recently found that more than 680,000 bags were either lost or mishandled in the first quarter of 2022 alone. This means that roughly seven out of every one thousand bags will experience issues during transportation.

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Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags' contents - subject to depreciation and maximum liability limits.

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If you must check your suitcase, try to book a non-stop flight whenever possible — especially if you're flying international. According to SITA, the mishandling rate on international routes is 8.7 bags per thousand passengers; on domestic routes, it's 1.85 bags per thousand.

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How to Avoid Losing Your Bags
  1. Carry On Those Wayward Bags. ...
  2. Label Your Baggage Outside. ...
  3. Label Your Baggage Inside, Too. ...
  4. Color Tag Your Bag. ...
  5. AirTags, Anyone? ...
  6. A Picture Is Worth a Thousand Descriptions. ...
  7. Tear Off Old Tags. ...
  8. Be Waiting for Your Bags.


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100 days: All bags cycle out of the WorldTracer system. After 100 days, your bags are likely lost forever and can't be tracked. Luckily, only about 2% of lost luggage is missing forever.

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Airlines may have different policies to determine when a bag is officially lost. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.

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You will probably get your luggage back; when you do, be sure to give it a thorough check for damage, and missing items. If items are found damaged or missing, the airline should repair them or replace them.

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Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

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When hold luggage is lost, delayed or damaged airlines are liable for your losses. However, there are no rules which fix the amount of compensation you should receive. It will depend on the value of what you have lost and the maximum will be around £1000, however, it would be very rare for you to receive this much.

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American Airlines is the number one worst airline for losing or damaging your luggage, with 5.34 incidents per 1,000 bags. Although it's a low percentage compared to the total number of bags checked, American Airlines still takes the dubious distinction of being the airline most likely to lose your luggage.

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During the first three months of 2023, over 721,000 bags checked on domestic flights were mishandled out of 113 million checked bags in total—an average of 0.64 bags per 100 checked bags, per the U.S. Department of Transportation. That's up from 2019, when 0.59 bags were mishandled per 100 checked bags.

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Tracking the lost luggage down with your airline can be time-consuming, but if bags aren't claimed within 21 days, they're considered lost and go to auction. In the UK, the London airports (Heathrow, Gatwick, Luton and Stansted), Manchester and Glasgow airports use auction houses to sell unclaimed lost luggage.

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These airlines get the most lost and damaged luggage complaints, apparently
  • Ryanair (954)
  • British Airways (844)
  • easyJet (565)
  • Wizz Air (552)
  • Norwegian (419)
  • Flybe (297)
  • Turkish Airlines (195)
  • Virgin Atlantic (182)


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Ask for compensation In general, most luggage will end up being found, so they get classified as “delayed” and not “lost.” But in that immediate time when you're without your belongings, there should be some level of compensation, depending on the exact nature of your situation.

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In general, most luggage will end up being found, so they get classified as “delayed” and not “lost.” But in that immediate time when you're without your belongings, there should be some level of compensation, depending on the exact nature of your situation.

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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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Bottom line. Travelers hope to arrive at their destinations with their bags, and airlines want the same. Therefore, airlines will do their best to reroute a passenger's bag to its final destination.

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