Why do I have a 5 star Uber rating?

Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you. Most passengers will give you 5 stars as long as they get to their destination safely and comfortably.



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The 5-star rating is an acknowledgment that you have gone above and beyond with your customer service and, through your actions, you've made a positive impact on your rider's day.

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There is far more that we wish you knew than didn't. We make peanuts: always tip your driver. A four star rating can get us deactivated and lose our job. We give a 5 star rating to almost every passenger just because we are decent human beings.

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The basics of ratings After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.

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One of the most important things as an Uber driver is to keep your star rating as high as possible. If your rating has recently gone down, you'll need to work hard to improve this, because if your average star rating remains low for an extended period Uber can remove you from their platform.

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How can I improve my Uber score?
  1. Be on time. No one wants to be kept waiting – especially when time is money. ...
  2. Be respectful. ...
  3. Follow the rules. ...
  4. Tip your driver (even a little), and other suggestions. ...
  5. For those sharing a ride with others, you can't change your destination or the drop-off order.


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San Francisco's Lazhar Bedri earned the notation of longest tenure for being an Uber driver since July 2011. Las Vegas' Fatou Cissokho received the highest rating — earning nearly 4,000 five-star reviews. Birmingham driver Charlana Moses was recognized for having made the most trips.

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Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you. Always make sure to take your trash and any other belongings with you.

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If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

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I have a 4.85 Uber passenger rating, is that good, bad, or average? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you. Most passengers will give you 5 stars as long as they get to their destination safely and comfortably.

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When a client clicks the app to request a ride, a driver receives a signal with the icon of a ride-flagging human being; if the driver accepts the ride request, both parties see a screen that features the other's name and rating.

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For years, Uber has told it's riders that “you don't need to tip the driver, since they make a good amount of money already” or something like that. All the while, Uber has dropped the route rates, and driver pay, and added charges that the driver gets no part of.

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Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).

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Is 4.75 a bad Uber rating? It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.

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If you're between a 4.6 and 4.69, I hate to say it, but you may be a bad passenger. We are now reaching the bottom of the barrel in terms of ratings, as almost all ratings seem to be between 4.5 and 5.0. If you're in the 4.6 range, you might not know it, but you may be a bad passenger.

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The basics of ratings After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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