Why do I have to check-in with an agent at the airport?

You need to show additional documents Another reason that your boarding pass may say “see agent” is that certain travel documents need to be verified. If you had not previously selected a seat, some airlines cannot automatically issue a boarding pass with a seat assignment until the documents are checked.



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For a short-haul flight where you are only taking hand luggage, checking in online saves a lot of time and is therefore much better than checking in at the airport. If, on the other hand, you have to check in bulky luggage, it is better to use the classic check-in at the airport for security reasons.

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You will provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage. They will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.

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What to Do After Online Check-In. Once you receive your electronic boarding pass, you can head straight to security if you're traveling carry-on only. If you're checking a bag, you'll still need to stop by the ticketing area at the airport. Look for special “bag drop” lines that bypass longer check-in lines.

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If you check in before receiving a negative test result, it could be tricky to get a refund if you are then unlucky enough to test positive. There have been instances where airlines and third parties have refused to refund a seat for COVID positive passengers after they have already checked in online.

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What to Do After Online Check-In. Once you receive your electronic boarding pass, you can head straight to security if you're traveling carry-on only. If you're checking a bag, you'll still need to stop by the ticketing area at the airport. Look for special “bag drop” lines that bypass longer check-in lines.

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Online check-in lets you check in from your home or office and print your own boarding pass. You can also choose to have a link to your boarding pass emailed to your mobile device.

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The Benefits of Online Check-In
  • Saving time on the long airport check-in lines.
  • Allowing you the option to choose your seats before even reaching the airport.
  • The possibility of paying a lower fee checked baggage than you would if you paid in-person at the time of airport check-in.
  • Skipping the line!


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Not technically. Your boarding pass is your “ticket” to board the plane, but technically your ticket is generated as an “e-ticket,” or an electronic ticket, when you book your flight. Your boarding pass will be generated upon check-in, either online or at the check-in counter.

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An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.

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9 ways to avoid airport lines
  1. Check in online. ...
  2. Ditch checked baggage for a carry-on. ...
  3. Skip the longer lines with TSA PreCheck® or Global Entry. ...
  4. Avoid peak travel days. ...
  5. Consider alternate airports. ...
  6. Get elite status for airlines. ...
  7. Understand TSA rules. ...
  8. Be prepared for COVID-19 requirements.


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What to Do After Online Check-In. Once you receive your electronic boarding pass, you can head straight to security if you're traveling carry-on only. If you're checking a bag, you'll still need to stop by the ticketing area at the airport. Look for special “bag drop” lines that bypass longer check-in lines.

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If you don't check in, you won't receive a boarding pass that allows you to board the plane, and your seat might be given up to a standby passenger. The check-in process also confirms your traveler details like your passport information and frequent flyer number.

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You can print your boarding pass online, at the airport using a self-service kiosk, or from the ticket counter on the day of departure, prior to your flight's scheduled departure time. Can I use my mobile boarding pass to go through the security checkpoint and board my flight?

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Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed.

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It's also useful if you're connecting in certain countries, especially if you're changing airlines: many places require you to be able to prove that you're not going to stay illegally, so you may need to hand over the printed boarding pass to verify and photocopy for their records.

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You will be able to choose your seat and print your boarding pass or simply save an electronic version on your phone or the airline's app. When you get to the airport, simply take your bags to the bag drop facility for your airline, or if you are travelling with hand luggage only, then head straight to security.

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Generally speaking, most airlines advise that you arrive at the airport at least 2 hours prior to a domestic flight, and at least 3 hours prior to an international flight.

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