Why do people not like Frontier?

Frontier Airlines is ultra low-cost carrier, meaning that you'll have to pay extra for everything. They will lure you in with $49 flights, but by the time you finish paying for extras like checked bags and seat selection, it's not all that cheap anymore.



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Frontier makes up whatever discount it purports to give consumers in fraudulent and unwarranted charges. The suit alleges that using the Frontier Airlines baggage fee system, a carry-on piece of luggage can cost up to four times as much as a checked piece of baggage.

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The regular economy seats on all Frontier Airlines aircraft are some of the most uncomfortable in the entire United States. Seat pitch is minuscule, and the seats themselves are as hard as a cinderblock.

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Because Frontier is a no frills airline, they don't offer any extras that you may get when flying with other airlines such as Delta. Inflight Wi-Fi and entertainment are not available for free or for purchase. Frontier doesn't offer these things in order to keep their flight prices low for customers.

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Frontier Airlines is a major ultra-low-cost American airline headquartered in Denver, Colorado. It operates flights to over 100 destinations throughout the United States and 31 international destinations, and employs more than 3,000 staff.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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