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Why does my Railcard only work at certain times?

This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard. You can view all the Railcards available here.



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The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.

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A: If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

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This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard.

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Why wasn't my Railcard discount applied? Railcards offer you up to 1/3 discount on your train tickets, but discounts won't be applied in the following scenarios: The Railcard does not apply to the route you're travelling on. For example, the Network Railcard is only valid for journeys in the South East of England.

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Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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Your Railcard is not valid during the morning peak period when travelling between two stations in the Network Railcard area of validity. Check locally to confirm morning peak times as these do differ. This restriction does not apply on public holidays.

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You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).

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Railcard are available offline for a period of up to 72 hours. The Railcard app on your device will continue to show your digital Railcard as long as your mobile device has connected to the internet at some point within the last 72 hours.

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Yes. Your Railcard is valid up until and including the date shown on your Railcard.

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If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.

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If you have purchased a digital Two Together Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. You cannot travel on discounted tickets until you have received your Railcard.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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You don't need to live in Britain or be a UK citizen to be eligible. However, they can only be posted to UK addresses. Buy in person at a staffed railway station (each railcard is different, so it is best to check beforehand with Railcard Help to see if there are any documents that you will need to bring with you).

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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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