Why does online check-in fail?

There are several possible reasons for why you can't check-in online. If you're flying to an international location or to a state that has COVID-related requirements, the system may prevent online check-in so that a check-in agent can verify your passport or that you've met whatever entry requirements are in place.



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The only requirement: You must be in possession of a boarding pass issued from 23 hours before departure online, on your smartphone or at a check-in machine at the airport itself. You can get your bag tag online via Home Tag, Smart Bag or at the Bag Tag printers at the airport.

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If you don't check in, you won't receive a boarding pass that allows you to board the plane, and your seat might be given up to a standby passenger. The check-in process also confirms your traveler details like your passport information and frequent flyer number.

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Another reason that your boarding pass may say “see agent” is that certain travel documents need to be verified. If you had not previously selected a seat, some airlines cannot automatically issue a boarding pass with a seat assignment until the documents are checked.

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Online Check-in for International Flights. Online check-in allows those who have reserved seats and completed the required information to check into their flight from 24 hours prior to departure. During this process, you can confirm or change seats and get a boarding pass.

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Not technically. Your boarding pass is your “ticket” to board the plane, but technically your ticket is generated as an “e-ticket,” or an electronic ticket, when you book your flight. Your boarding pass will be generated upon check-in, either online or at the check-in counter.

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Generally, for domestic flights, you can typically check-in online 48 hours before the scheduled departure time and close it 2 hours before takeoff. However, web check-in for international flights usually starts 24 hours before the departure time and closes 60 minutes before takeoff.

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Check-in times You can check in online or from the app starting 24 hours before and up to 45 minutes before your flight (90 for international). To check bags or check in at the airport, you must be there a certain amount of time before scheduled departure: Within the U.S. ? 45 minutes.

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What does it mean when your airplane ticket says your seat will be assigned “at gate”? It usually means that the flight is overbooked and you might NOT get a seat or travel on that flight…

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If you don't check in, you won't receive a boarding pass that allows you to board the plane, and your seat might be given up to a standby passenger. The check-in process also confirms your traveler details like your passport information and frequent flyer number.

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The General Guideline for How Early You Should Get to the Airport. Generally speaking, most airlines advise that you arrive at the airport at least 2 hours prior to a domestic flight, and at least 3 hours prior to an international flight.

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