Why does Ryanair not give refunds?

If your flight operated and you didn't travel, you're not entitled to a refund. You may have valid reasons for deciding not to travel, but our business model is simple - we don't offer refunds to people who don't travel because the seat you booked has operated empty in your absence.



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If your flight has been cancelled; If you have experienced a flight delay of over 5 hours; If your scheduled time of departure is delayed by at least 5 hours; In the case of a very serious illness or bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

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Compensation claims will not be accepted for delays less than 3 hours (on arrival). If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here.

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The 24-hour rule As long as your ticket has been purchased at least seven days before departure, airlines must offer one of two things: you can either hold the ticket without paying for 24 hours or purchase and cancel the ticket within 24 hours and receive a full refund.

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Ryanair is obliged to either reimburse you or offer you alternative transportation to your destination. You're eligible for a stay in a hotel, including transport to and from the airport. Contact Ryanair customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

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Canceled or changed flights If your flight has been canceled by the airline, you're eligible for a full refund. This is true even if you've been rescheduled on another flight. You don't need to accept that flight, and can instead ask for your money to be returned.

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How Do I Know My Flight Is Refundable?
  1. Check if the refundable filter is applied on the flight page.
  2. Low fare denote non-refundable tickets and high fare denote refundable tickets.
  3. Contact customer care of the airlines at 1-802-341-3403.
  4. Ask for details from the travel agent who is booking your flight ticket.


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Yes. However, you will have to pay our name change fee. You may not change the name if one of the flights has already departed. See our Table of Fees.

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You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

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If you arrive at your domestic destination 2+ hours later than your original arrival time, international destination 4+ hours later than your original arrival time, or if the airline does not make substitute travel arrangements for you, you will be compensated for 400% of your one-way ticket price or a $1,550 maximum.

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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Ryanair is obliged to either reimburse you or offer you alternative transportation to your destination. You're eligible for a stay in a hotel, including transport to and from the airport.

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If you are involuntarily denied boarding or if your flight is cancelled or delayed by more than 2 hours, we will offer you, free of charge: a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft; b) two telephone calls, telex or ...

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In this case, passengers would be entitled to compensation. If your flight has been delayed by at least 3 hours at your destination, you are well on your way to a successful case. To make sure of this, you also need to check the flight route and distance, which will also affect how much you can claim.

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If every passenger was able to cancel for a full refund at any time, airlines would have to raise their prices across the board to account for this increased risk. This is also why nonrefundable fares are often the cheapest tickets offered by an airline.

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The 24 Hour Cancellation Rule
Many airlines offer a 24-hour cooling-off period as a customer service policy, allowing you to cancel your flight, incurring no fees if you change your mind or otherwise need to cancel within 24 hours of booking. This policy typically applies to both refundable and non-refundable tickets.

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Ryanair also does not allow changes to the registered passengers or a complete cancellation of the trip under favorable conditions even during the first 24 hours after booking. After the first 24 hours after booking, Ryanair only allows changes to the flight dates for a fee.

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You can change your flight online up to 2.5 hours prior to the scheduled departure time of the original or new flight, whichever is earlier. Changes are subject to payment of a change fee, charged per person per flight.

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