Why does Uber Eats say too far to deliver?

If your restaurant is located too far away from a customer, they may not see it on their Uber Eats feed and order attempts may come up as “too far to deliver”. We do this to minimise the risk of orders going undelivered and to create the best experience for you and your customers.



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Uber Eats goes out of this world, literally Uber Eats partnered with Japanese entrepreneur Yusaku Maezawa, as he hand-delivered canned Japanese dishes to the astronauts. The food arrived at 9:40 a.m. EST after traveling 248 miles, which took Mazezawa eight hours and 34 minutes.

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There's also no distance limit on this new Uber Eats feature, so if your loved one lives in a different state (or even a country that is Uber Eats-eligible!), you can still send them something from their favorite restaurant.

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If you read through the Terms of Service from any of these delivery platforms, you'll notice that your acceptance rate doesn't really matter. Remember you're an independent contractor, and you have the right to accept or decline the offer given to you. You cannot be punished by termination for doing so.

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They do two things: First, they send you a nasty email to remind you that when you don't accept all rides, you destabilize the system making it unreliable. The other thing they do when you cancel too many times is give you a 'time out' restricting you from accepting any rides on their system.

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But even though Uber's company policy dictates that there is no maximum distance limit for rides, drivers always reserve the right to cancel a ride if for example, they don't want to drive to another state.

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Monday – Wednesday: Most Uber Eats drivers avoid the beginning of the week. It's usually the slowest, and many restaurants have opted not to open on Mondays because of it.

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Exhibiting aggressive, confrontational, or harassing behavior. This includes: Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate.

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Uber's CEO says this is the most common reason drivers cancel on customers. Uber CEO Dara Khosrowshahi said the prime culprit behind driver cancellations are trips to undesired destinations.

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Many click that and then 'My driver cancelled' – but if you do this, you'll be given credit not a refund. To get a refund, you should instead choose the third option – 'I would like a refund', then 'I had a different issue with my charge' and then type in what happened and explain you want cash back instead of credit.

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Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.

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