Why front desk is considered the hotels front line?

The front office department is the first point of contact for your customers and the main point of contact while they stay with you. All your guests will interact with your front office department. They will book reservations through the front desk, and then check-in when they arrive.



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A front desk officer is a person who works in a company's front desk, overseeing a variety of tasks or managing Client calls, reservation, etc. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.

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