Why is confidentiality important in a hotel?

There have been major hotel chains that have experienced devastating breaches that exposed some of their guest's most personal information. Not only can a data breach be detrimental to your guests, but it can also severely damage your reputation, impact your bottom line and open you up to lawsuits and fees.



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A hotel cannot disclose what room an individual is staying in. This would be considered a violation of the individual's right to privacy. A hotel, however, may disclose whether or not an individual is a guest at the hotel unless the guest expressly instructed the hotel staff not to do so.

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