Below are some reasons why you might be unable to order a trip with FREENOW: Your selected payment method is not valid - e.g. the card details are incorrect, you have insufficient funds in the account, or the card has expired.
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Processing a payment with FREE NOWAfter selecting passenger on board you are brought to the journey screen. Here you can see the payment method listed at the bottom of the screen, cash or account payment.
Paying by credit or debit cardRather than rummaging for cash or change, just pay by card via the app and be on your way in an instant! Store multiple cards in your FREE NOW app and select one as your preferred payment method.
But regardless if you are a tourist or a local - with FREENOW you can get from A to B quickly and easily anywhere in London. Whether it's getting from The London Eye to The Buckingham Palace while you're out sightseeing or going home from a restaurant in Soho, we're here for you.
This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.