Why is my boarding pass not available?

This could be because some airports do not accept mobile boarding passes, or it may be unavailable for a number of other reasons, technical or otherwise. If this is the case, please collect your boarding pass at the airport. You can see which airports accept mobile boarding passes on our accepted boarding passes page.



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If you are unable to add your boarding pass, ticket, or other pass to the Wallet app, reach out to the issuer to confirm compatibility with the Wallet app. Adding a pass to the Wallet app on your iPhone also adds it to the Wallet app on your paired Apple Watch.

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Whether you choose to print your boarding pass the day before or just hours before the flight, your confirmed boarding position will be ready and waiting for you. You can print your boarding pass or download it on your mobile device within 24 hours of check-in.

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Boarding passes are provided directly by the airline after checking in for your flight. If the airline you're flying with offers online check-in 24 hours before departure time, you can usually print your boarding passes directly from the website or have them sent directly to your phone!

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You can print your boarding pass online, at the airport using a self-service kiosk, or from the ticket counter on the day of departure, prior to your flight's scheduled departure time.

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If you check in at the airport, you may print your boarding pass from a self-service kiosk near check-in, or an airline representative can print one for you at the check-in counter. If you lose your pre-printed boarding pass or misplace the link, you can reprint your boarding pass when you get to the airport.

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A mobile boarding pass is an electronic document on a personal mobile device that allows you to go through security and board your flight. It's generated and provided using our mobile channels on iOS, Android, and our mobile website.

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Online check-in lets you check in from your home or office and print your own boarding pass. You can also choose to have a link to your boarding pass emailed to your mobile device.

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It's also useful if you're connecting in certain countries, especially if you're changing airlines: many places require you to be able to prove that you're not going to stay illegally, so you may need to hand over the printed boarding pass to verify and photocopy for their records.

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The difference between a flight ticket and a boarding pass is how you use them. You use a flight ticket or E-ticket to check in at the check-in counter and get your boarding pass. With the boarding pass, you get access to the beyond the security area in the airport and the airplane.

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If you don't check in, you won't receive a boarding pass that allows you to board the plane, and your seat might be given up to a standby passenger. The check-in process also confirms your traveler details like your passport information and frequent flyer number.

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There are several ways to get a boarding pass. You can get it on the airline's website and print it on paper. Or pull it up on your phone in the airline's app. You can also print it at the airport.

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The e-ticket receipt often looks similar to an old-style paper ticket but doesn't need to be presented at the check-in counter on the day of your flight (although we suggest you have it with you, just in case as it serves as proof that your ticket was issued).

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If you received your physical boarding pass at a kiosk or check-in desk, you will not be able to use a screenshot of the paper pass to get through TSA or the gate. You can always get another pass printed if you lost the original. How common is it to miss a flight even after getting the boarding pass?

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Meanwhile, a paper ticket won't tell you when your flight is canceled. Plus, a poorly printed boarding pass can render your ticket useless at the gate. Hoeller points out that printing a paper ticket and neatly folding it into your passport is much easier than juggling between your personal items and phone.

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How to add a boarding pass, ticket, or other pass to Apple Wallet on your iPhone
  1. Open the app, email, notification, or other communication that contains your boarding pass, ticket, or other pass.
  2. Tap Add to Apple Wallet.
  3. Follow the instructions on the screen.
  4. If necessary, tap Add in the upper right corner.


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No, you do not require internet to show the card/ticket stored in the Apple Wallet.

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You click the link in the email to retrieve your QR code. Anytime you need to present your boarding pass – at security checkpoints or at the gate – you hold up your QR code to a scanner, which reads the information. The QR code acts as a unique link to all of your flight information.

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Can I use my mobile boarding pass to go through the security checkpoint and board my flight? Yes, simply show your mobile boarding pass on a mobile phone, iPad, or Apple Watch and a valid form of identification to the TSA Agent at security to proceed.

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