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Why is my Bolt account not working?

If you are experiencing an issue logging into your app, check that: Your restaurant account is active. You have entered the correct credentials. Your internet connection is stable.



There are several common reasons why a Bolt account might stop working in 2026, ranging from security flags to payment issues. The most frequent cause is an expired or declined payment method; if a previous ride failed to process, Bolt will automatically suspend your ability to book new rides until the debt is cleared. Another common issue is a "Security Lock" triggered by using a VPN, logging in from a new and unrecognized device, or having a phone number that has been flagged for suspicious activity. If you have recently traveled to a new country, Bolt might temporarily block the account until you verify your identity via email or SMS. Furthermore, if your "Rider Rating" has dropped significantly due to poor behavior reported by drivers, your account may be permanently banned. To fix a non-working account, first check for an app update in the Store, then try removing and re-adding your credit card. If the app says "Account Disabled," you must contact Bolt Support directly through their website, as this usually indicates a more serious compliance or security issue that cannot be resolved through the app itself.

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Reasons can include: items in cart were subject to fraudulent activity, email was unrecognized or associated with fraudulent activity, user history is associated with fraudulent activity in the Bolt network, and many more.

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Your account can be blocked for several reasons: Behaviour complaints. Impersonating another courier. Sharing your account with another person.

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Running an app which requires location services to be switched on might be tricky if your internet connection is limited. If that's the case but you still need a ride, just open a browser on your computer or phone and request a Bolt without opening (… or even downloading) the app.

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The amount paid out can take 1 - 2 business days to reflect in your account balance. If the balance is below the threshold, the amount will be carried over to the new week's balance. Please provide us with a supported bank account or mobile money wallet to ensure that you receive your payout.

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