Why is my Disney Pass not showing up?

If you linked your annual pass within the last 48 hours, please wait until 48 hours have passed and check again. If you still do not see your annual pass after 48 hours, please double-check that the pass has not already expired. Fortunately, you can renew your annual pass online.



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Click on Link Tickets and re-enter your Ticket ID Code to see if they connect back to your account. If all fails and your tickets are not showing back up, your best bet will be to call the Existing Tickets line and speak to a Cast Member for assistance.

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To link a Magic Key with yours, open the app and find the ? feature menu at the bottom right. Then choose “Tickets and Passes” at the top left. From there, tap the “Link Tickets & Passes” button near the top of the screen. If it isn't showing, tap the '+' button in the upper-righthand corner.

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If it previously showed up in the Disneyland mobile app and hasn't expired, it should be under Tickets and Passes. There might be a technical glitch occurring, which could be fixed by restarting the app, restarting your device, or relinking the pass.

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You can have all of the theme park tickets for your family on both your and your husband's mobile devices.

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Linking your tickets will help you make reservations and join virtual queues together as a group. You can link the park tickets or passes for your entire party, up to 10 Guests, to multiple mobile devices.

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Yes! You can link Annual Passes to family and friends if they are connected to your Family & Friends list. Link an Annual Pass to My Disney Experience. After you have entered the Annual Pass ID numbers (printed on the pass), you will be asked to match each pass with a person on your Family & Friends list.

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Each person in your family does not need a separate My Disney Experience account but should be included on your account for easy planning. If you need to add your spouse or kids, sign into your My Disney Experience account. Choose Family & Friends then go to the bottom where you have the option to Add a Guest.

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