Why is my Railcard not showing in Trainline app?

To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on Your Railcards to bring up the list of Railcards you've purchased. Then tap on Download Railcard to download it to your device.



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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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Follow. Unfortunately not. You should always check that the discount you expected has been applied before completing your ticket purchase. If you want to apply the discount once the ticket has been bought you will have to cancel your ticket and start again.

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If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

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Digital railcards must be shown in the app, screenshots are not acceptable - so the fact it's a fake will be easily spotted.

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After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

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While railcards might seem like an expensive investment for those who don't regularly travel by train, do not underestimate their worth. Most railcards mean you could save up to 1/3 on train fares.

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Yes. Although your Railcard will live in your Trainline App, it can still be used with tickets bought elsewhere.

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If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away.

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Open the app*, and tap on the + symbol in the top right hand corner to get started. Select Add an existing Railcard at the top of the screen. Enter the download code you received in an email titled Your digital Railcard download code, and click continue.

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If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

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Once downloaded, open the app and tap on the '+' symbol on the 'Your Railcards' screen. The 'Add Railcard' screen will then show, and you will need to tap on the '+' symbol under 'Add an existing Railcard' to enter your download code and add your Network Railcard.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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