Often when drivers and delivery people lose account access, it's temporary and related to account eligibility or investigating a report. The most common reasons why a driver or delivery person might lose account access are an expired document or an issue with their background check.

If your Uber account update is temporarily disabled in 2026, it is usually due to an automated security flag triggered by suspicious activity. Common reasons include attempting to change sensitive information (like your bank account or phone number) from an unrecognized device or a new IP address, which makes the system suspect a "hacker" is taking over the account. Uber also disables updates if there are expired documents on a driver profile or if a background check is currently being re-processed. Another frequent cause is a pending review of a recent incident or a high volume of failed login attempts. To protect your financial data, Uber will "freeze" the ability to edit your profile until you verify your identity, often through a two-factor authentication (2FA) code or a "selfie" verification within the app. If the issue persists for more than 24 hours, it typically requires a manual review by Uber Support to ensure that you are the legitimate owner of the account and that no fraudulent "phishing" attempt has compromised your personal or payment information.