Why is Ryanair refund taking so long?

If you did not book directly with Ryanair but through an online travel agent (OTA), refunds may take longer, as we need to verify your details first. To verify your details, please: Download, complete and submit the customer verification form here. Ryanair will then process the refund directly to you.



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If you have requested a refund due to a flight disruption, you will receive an email from Ryanair within 24 hours confirming your request has been processed.

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Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form. We aim to process your claim within 10 days.

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When a refund is due, the airline must forward a credit to your card company within seven business days after receiving a complete refund application, according to the Transportation Department. However, the credit may take a month or two to appear on your statement.

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Your flight delay compensation will be calculated based on distance travelled. So in accordance with EC261, the compensation amount for flight delays is: 250€ for flight of 1,500km and under. 400€ for flights travelling between 1,500km and 3,500km.

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If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.

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While skiplagging isn't illegal, American Airlines filed a civil lawsuit earlier this month against Skiplagged.com, accusing the company of unauthorized and deceptive ticketing practices and tricking customers into believing they've gained access to a secret loophole.

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Canceling a nonrefundable fare will result in an eCredit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.

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If your flight has been cancelled; If you have experienced a flight delay of over 5 hours; If your scheduled time of departure is delayed by at least 5 hours; In the case of a very serious illness or bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

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Under EU261 rules, you may be entitled to up to 600 euros (~$630) in compensation if you arrive at your destination four hours late (or more) when flying long-haul, with lower payouts on shorter flights within Europe.

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Compensation claims with Ryanair usually take at least 3 months. Take this into account — you won't be getting the money immediately after filing compensation claim. Add at least a couple more months, if the case will be taken to court.

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