Why is Uber charging me $9.99 every month?

Uber Pass is a monthly subscription*. Unless otherwise stated, each pass is good for a month and will renew automatically. If you cancel, you will still have access to your current Uber Pass until the end of the current billing period. Please use help.uber.com to report any unauthorized charges within 60 days.



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Cancel Uber Pass: Open the Uber app, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Uber Pass. Cancel Uber Eats Pass: Open Uber Eats, go to Account > Uber Pass > Manage membership > End membership, and tap Leave Eats Pass.

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Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. You can cancel your membership within the app up to 48 hours prior to the next scheduled payment without being charged.

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How do I cancel my subscription?
  1. Tap the profile icon.
  2. Tap “Uber Pass”
  3. Scroll and tap “Manage Membership.”
  4. Select “End Membership” and then “Leave Uber Pass” to cancel your membership.


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The Uber service fee helps expand access More trips create more opportunities for drivers. The service fee also funds driver promotions that offer drivers extra earnings and help make Uber more reliable.

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In these cases of very high demand, prices may increase to help ensure that those who need a ride can get one. This system is called surge pricing, and it lets the Uber app continue to be a reliable choice.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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In the upper left-hand corner of the app, tap the three vertically stacked lines and then the Your Trips option.
  1. Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
  2. Select Review my fare or fees. ...
  3. Select your issue with the ride charge. ...
  4. View your trips in the drop down menu.


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Go further, get more, and save with Uber Pass. Do more for less with unlimited savings on rides and orders. Become a member today for just $24.99/month.

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If your trip is canceled without a cancellation fee, the pre-authorization will be immediately canceled, so the amount will not be charged. Please note that your Bank may require more time to make the adjustment to your account.

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If you need to dispute an Uber charge, you can do so via the mobile app or the Uber website. You may need to dispute a fare on Uber if you think you were overcharged or you were charged for a canceled ride, but disputing an Uber charge isn't an automatic guarantee that you'll receive a refund.

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Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

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Delete your account from the app
  1. Go to Account then to Settings.
  2. Select Privacy then Privacy Center.
  3. Scroll down and tap Account Deletion.
  4. Follow the remaining steps in the app to complete the process.


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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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Uber One is a combined subscription service for rideshare and deliveries, and membership costs $9.99 per month (or $99.99 per year). The top perks include waived delivery fees for eligible orders, priority rides and customer service, and the ability to earn Uber Cash if your delivery order is late.

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To avoid charges: 1) if you are more than 48 hours before your billing day, cancel in the Uber One section of the app by selecting Manage Membership, then End membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel.

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If you cancel your Annual Uber One after 30 days of purchase, you will not receive a refund and your Uber One benefits will continue until the expiration date of your plan. If you cancel Uber One within 30 days and have not used any UberOne benefits, you will receive a full refund.

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If you request a cab using Uber and a driver accepts but then cancels your trip, in some cases you may have a cancellation charge of about £4 to £5 applied to your account. You can dispute this – but many passengers who do so are finding they have credit applied to their Uber account instead of being given a refund.

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