Why is understanding of tourist Behaviour important?
For destination planning and management, it is important to understand how tourists behave in time and space, how the demand for various activities and attractions fluctuate over time, and how they can be accommodated and directed.
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The tourism journey is divided into three phases: before traveling, during traveling, and after traveling. Sometimes, tourists start planning their vacation months before the journey starts and make larger efforts in order to organize the vaca- tion before traveling.
Tourists' expectations when visiting a particular place are related to several features of the chosen destination: culture, architecture, gastronomy, infrastructure, landscape, events, shopping, etc. These features attract people to the destination and contribute to the overall experience of the trip.
Intangibility: you can't hold tourism. Perishability: an unsold plane seat is a lost opportunity to make money. Seasonality: customers may be more or less likely to go somewhere with changing seasons. Interdependence: all sorts of independent companies depend on one another to make a tourist's experience unforgettable.