Why isn t my Trainline discount working?

If you have a Trainline discount code, you will need to redeem it just before the payment. Firstly, please make sure that when trying to use the code you are clicking on the link directing you to use your discount. Secondly, check that the booking you are trying to make does meet the criteria shown in the email...



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Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.

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If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

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We'll automatically apply your Railcard savings and show you the discounted price. Book your train tickets as a digital ticket, or to be collected at the station. Bring the device your digital Railcard and train tickets are stored on to show to a ticket inspector if asked.

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How to add a Promo Code:
  1. Open the FREE NOW App.
  2. Register your profile.
  3. Add a Credit/Debit card (you must have a card on your account to use Promo Codes)
  4. Tap the Profile icon in the top right-hand corner of the map.
  5. Tap Add Promo Code.
  6. Enter your Promo Code, then tap Save.


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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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