You need to complete identity verificationSometimes a reservation will be Pending if you've booked a place to stay but you haven't completed the identity verification process.
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If your reservation request is declined and the listing for the stay shows that it's still available, the host's calendar may not be up-to-date or they may want reservations of a different length or time.
This can happen for a number of different reasons, including: Your credit or debit card has expired. You've exceeded the daily withdrawal or purchase limit set by your bank or credit card company.
When you make a request to book and complete your payment, a reservation request is automatically sent to the host, who has 24 hours to accept or decline the request. The status for your reservation will be Pending until the host responds. During this time, you can also contact the host to approve your request.
A pending reservation has not charged your card on file and is not a set-in-stone reservation. You have sent the owner a booking request and the owner needs to accept the reservation on their end. This will stay in pending status until either the owner accepts the request or the request expires after 24 hours.
A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.
Your account can be deactivated or suspended. You may not be able to access the platform, your account or content, or receive assistance from Airbnb Community Support.
Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.
Keep in mind, there are different types of Airbnb listing suspensions which can range from 5 days to a few weeks to permanent suspension. With the 5-day suspension, Airbnb does not remove any bookings or delete any reservations during this time resulting in only losing 5 days of booking potential.
Partying GuestsDespite this, many guests blatantly flout rules and hold parties during their Airbnb stay that usually end with serious problems such as damaged property, loads of rubbish left behind and sometimes even with a team of the police showing up in response to complaints.
If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you're free to book another place to stay. Find out more about checking the status of your reservation.
A confirmed reservation is one for which a passenger name record (PNR) has been created; however, holding a confirmation number doesn't mean you've actually been ticketed. Until you have a ticket number, your reservation remains in limbo.
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