Why won t my United boarding pass add to my Apple Wallet?

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.



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If you are unable to add your boarding pass, ticket, or other pass to the Wallet app, reach out to the issuer to confirm compatibility with the Wallet app. Adding a pass to the Wallet app on your iPhone also adds it to the Wallet app on your paired Apple Watch.

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What can I do? Make sure to report your lost boarding pass at the airline's airport counter and provide your booking information and passport to get a new one.

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Wallet can store the following:
  • Payment cards. Credit and debit cards. Apple Card (U.S. only) ...
  • Identity cards. Driver's license or state ID. Student ID card. ...
  • Transit and tickets. Transit. Boarding passes and tickets.
  • Keys. Home keys. Hotel keys. ...
  • And more. Passes, event tickets, reward cards, and loyalty cards.


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You can also contact support directly with questions by calling 877-255-5923. If you close your Apple Card account, information about your Apple Card account will remain in Wallet until you remove Apple Card from the Wallet app.

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Add a boarding pass with a screenshot
  1. Open the email, app, or website with your boarding pass.
  2. Find your boarding pass. ...
  3. Press and hold the Power and Volume down buttons at the same time, for a few seconds. ...
  4. On the “Screenshot saved” notification, tap Add to Google Pay. ...
  5. Tap Save.


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