The most common reasons why a driver or delivery person might lose account access are an expired document or an issue with their background check. Others are due to safety issues, fraud, discrimination by the account holder, or persistently low ratings from other users of the app.

In 2026, Uber account closures (deactivations) are governed by strict Community Guidelines and automated safety monitoring. For riders, the most common reasons include a consistently low rating (typically below 4.0 stars), reportable misconduct such as verbal or physical harassment of drivers, or damaging a vehicle. Uber also has a "zero-tolerance" policy for fraudulent activity, such as using stolen credit cards, creating duplicate accounts to exploit promotions, or "sharing" an account with someone else. For drivers, accounts are often closed due to background check failures, safety violations (like speeding or distracted driving detected by the app's telematics), or high cancellation rates. In 2026, Uber's "Review Center" allows users to appeal deactivations with evidence like dashcam footage or police reports, but "Legal or Safety" violations often result in a permanent, non-negotiable ban to protect the platform's integrity.