Why would Uber Eats call?

Please be aware that Uber Eats will never call, email, text or visit your store to request your password, verification code or banking details. It's always best to be cautious – when in doubt, you can contact our team directly via Uber Help.



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Uber Eats will never call, text, or email you to request your password, verification code or banking details. Please be cautious of anybody contacting you for this information.

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Once you reject a delivery, the Uber Eats driver app returns to the ready screen. The delivery that you were offered will then be offered to another driver. Beyond that, nothing else really happens.

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However, there are times when we may need to remove access without warning, such as when: We receive reports or information that require immediate review for legal or safety reasons. We conclude that a driver or delivery person has engaged in unlawful or fraudulent behavior.

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Acceptance Rate Doesn't Matter Remember you're an independent contractor, and you have the right to accept or decline the offer given to you. You cannot be punished by termination for doing so.

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And those who preferred not to talk, whatever they're comfortable with was fine with me. I had one rider who, before he got out of my car, said, “thank you for not trying to keep a conversation going, I wasn't in the mood to talk.” So, whatever you're comfortable with, go with it.

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There's no specific policy on this, so unless the customer instructs the dasher to knock, ring bell, text, or call, it's really up to the individual driver.

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We escalate cases to a trained team for investigation and review before making refund decisions for requests that are: Not filed in a reasonable time frame.

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If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf. You will then see an 'Order Error Adjustments' section in your Weekly Pay Statements and the Restaurant Manager.

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After that initial message, Uber Eats eight-minute delivery timer began, giving the driver an eight-minute grace period to wait for the customer before they can cancel the order.

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Uber drivers don't see anything but the first name you gave to Uber and whatever address you're being picked up at, or that you're having food dropped off at. We don't have any of your information at all, and after the ride or delivery is completed, the address gets deleted from the app.

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Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden. Drivers can take your call, but they can't see your actual phone number.

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Phone number anonymisation is a safety precaution, ensuring that the privacy of both driver-partners and riders is considered at all times. This is done by using software to connect calls between a driver-partner and a rider that anonymises both cell phone numbers.

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We'll review and determine next steps. We won't be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.

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The company only guarantees a refund if you cancel before the restaurant has accepted the order you place. If the restaurant has already accepted the order, you can't get a refund.

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Behavior that will lead to a ban from using the app includes:
  • Damaging drivers' or other passengers' property. ...
  • Physical contact with the driver or fellow riders. ...
  • Use of inappropriate and abusive language or gestures. ...
  • Unwanted contact with the driver or fellow passenger after the trip is over.


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If the investigation confirms the behavior, the rider could be banned for life, according to an Uber spokesperson. The company has deactivated riders in the past based on similar guidelines but said that it's making the rules public now in an effort to be transparent and build trust between riders and drivers.

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