Are Airbnb chats secure?

We protect you and the Airbnb community We do our best to keep you safe by reviewing messages on the Airbnb platform. We'll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.



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Safety is important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications.

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Safety is important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications.

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No, Airbnb will automatically hide email address, phone number or any external (non-airbnb) URL link shared until the booking is confirmed.

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Plenty of hosts and guests use texts or phone calls for things like you did. Guest sounds like a jerk, to respond like that to a generous offer. I use almost exclusively texts after reservation is confirmed and I get their number. I have never had a guest that requested to stay on platform messaging.

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Handing out your actual cell phone number to an Airbnb host asking for phone number is just like handing over the keys to your apartment when a complete stranger asks you for it – and it's a risk you shouldn't take.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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For everyone's security, you should always communicate through Airbnb. We keep your info secure, and we never share your email, even with your Host or guest after you have a confirmed reservation. If anyone sends you a message on Airbnb, you'll get an email notification at the address you used to sign up.

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We immediately store your information in an encrypted form, secured by third-party databases, so you should only have to confirm your identity once. Airbnb only allows authorized employees to access your original documentation for troubleshooting or internal purposes.

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Only you, and not your additional guests, can message Hosts through your message thread. Did this article help?

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You can also customize how your listing is shown on the map to be more general or specific in public search results. But for safety and convenience, always provide confirmed guests with your listing's exact address and map location.

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In sum, guests know they can trust Airbnb Superhosts because they have shown excellent service to other guests and because the Airbnb platform acknowledges them for their efforts through the special badge.

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When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.

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As a guest, the following information will never be shared with your host or anyone else on Airbnb: The photo of your ID; The photo you take of yourself to verify your ID; Your legal address.

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If a host's account gets hacked, your passport details could be misused, which could lead to identity theft or even fraud. If an Airbnb host asks you for passport details, you have the right to refuse to provide this information.

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Incall commercial sex work: A stay, Experience, or its surrounding property should not be used for paid sexual services, such as erotic massages or prostitution. Procuring sex work: Guests should not request and Hosts should not promote or offer paid sexual services.

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Spot the scam: Airbnb scammers will often use fake, stock, or doctored images to misrepresent their rental property. All too common are photos using angles and lenses to make spaces appear larger, as well as photoshopped amenities and scenic views that aren't real.

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