Is Airbnb chat private?

Safety is important, but we value your privacy too. We never review, scan, or analyze your messaging communications to send you third-party marketing messages. We don't sell reviews or analyses of these communications.



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We protect you and the Airbnb community We do our best to keep you safe by reviewing messages on the Airbnb platform. We'll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.

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Only you, and not your additional guests, can message Hosts through your message thread. Did this article help?

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No, Airbnb will automatically hide email address, phone number or any external (non-airbnb) URL link shared until the booking is confirmed.

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Note: After a booking is accepted, all phone numbers on an account will be displayed to the other party, whether you're a guest or a Host.

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When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.

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You as a Guest invite additional Guests to a booking, certain information is shared with each additional Guest, such as your name, travel dates, Host name, Listing details, Accommodation address, and other related information.

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Plenty of hosts and guests use texts or phone calls for things like you did. Guest sounds like a jerk, to respond like that to a generous offer. I use almost exclusively texts after reservation is confirmed and I get their number. I have never had a guest that requested to stay on platform messaging.

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To create a scheduled message
  1. Go to your hosting Inbox.
  2. Open the left folder menu.
  3. Select Scheduled Messages.
  4. Click or tap + New Message.
  5. Enter a name to identify this template (this won't be shown to guests).
  6. Type your message and insert any shortcodes (ex: Guest's first name) to customize the message.


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We protect you and the Airbnb community We'll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links. You can help.

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Whereas, instead of deleting your Airbnb account, you can update your information. For example, to change your Airbnb telephone number you can update it from your profile information section and verify your new phone number easily.

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For everyone's security, you should always communicate through Airbnb. We keep your info secure, and we never share your email, even with your Host or guest after you have a confirmed reservation. If anyone sends you a message on Airbnb, you'll get an email notification at the address you used to sign up.

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