Are booking com reviews trustworthy?

Additionally, Booking.com verifies the authenticity of reviews to ensure they are genuine and trustworthy. According to a survey conducted by Statista, 85% of users who booked hotels through Booking.com found the platform reliable and would recommend it to others.



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Booking.com will always take the side of the hotel. Booking.com reviews are not as real as we thought. Reviews with pay at property bookings can easily be manipulated. Booking.com uses pressure tactics to get you to book.

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Go directly to the official website of the hotel, airline, or rental car agency to book your reservations. It should have “HTTPS” in the URL. If you're not sure you're on a real site, call the company to verify. Or try Norton Safe Web to find out if a website is safe, for free.

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The host will send the documents to Booking.com and Booking.com will verify if he/she is, in fact, the owner of the property.

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Responding to bad reviews is the best way to mitigate their negative impact on your property listing. To do this, log in to your Extranet account and click “Guest Reviews.” You will be redirected to your review dashboard, where you can use filter reviews to find the review you wish to reply to.

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We know that anonymity makes it easier for guests to share feedback and highlight issues they wouldn't mention otherwise. This also gives you greater insight into how you could make improvements. As with all other reviews, anonymous reviews are public for 36 months.

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Eligibility to leave a guest review Only guests who booked stays through our platform—including no-shows and people who booked a property for family or friends—and/or stayed at your property can leave a review. Sometimes, someone might make a reservation on behalf of a friend, family member, or colleague.

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Hello, Booking.com charges 15% commission per reservation. It has no daily cost, meaning that if one day you receive no reservation, Booking.com will not charge you anything.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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