Are ferry tickets flexible?

If you need to move your sailing date forward or postpone your trip for any reason, we will not charge you an amendment fee*, and you will only need to pay any fare difference. In the unfortunate case that you're not able to travel and need to cancel your booking altogether, we will not charge you a cancellation fee.



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You can make your request directly through the chat that you will find in the “Make changes to your booking” section. Change requests can only be processed during business hours and as long as the change is allowed by the ferry operator's ticket modification policy.

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Usually, the ticket that you purchase is only valid for the crossing you have booked. Some ferry companies allow you to change your departure time at the port, but this usually only happens if multiple ferry sailings are available per day.

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Changes in the route, date, time, passenger numbers or vehicle type for non promotional fares will result in any increase in price from the original fare and the fare applicable on the day you make the amendment being charged plus an amendment fee. Flexi fares are available on our Dover-Dunkirk & Calais routes.

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If you are running late and are likely to miss your ferry, we suggest proceeding to the port to see if the ferry company will allow you to change the ticket to a different day or departure time. Keep in mind that if you do miss your ferry, the tickets are non-refundable.

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How Do I Know My Flight Is Refundable?
  1. Check if the refundable filter is applied on the flight page.
  2. Low fare denote non-refundable tickets and high fare denote refundable tickets.
  3. Contact customer care of the airlines at 1-802-341-3403.
  4. Ask for details from the travel agent who is booking your flight ticket.


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Ticket refund for cancelled or missed flight Regardless whether you cancel your flight months in advance, or you miss it due to some unforeseen issue on the way to the airport, you have a right to the same refund of taxes and fees from the airline.

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If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.

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A Fully Flexible or Refundable ticket can be refunded for any reason. In fact, you don't even have to give a reason. The term “Refundable” is often misunderstood in the airline industry. Refundable means “Refundable under any circumstances” whereas Non-Refundable actually means “Refundable only for a good reason.”

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Some ferry companies allow you to board by simply showing your booking confirmation email, which includes your personal details and your reservation code. You can either show the email on your device (phone, tablet) or print it out and bring it with you.

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Take A Picnic DFDS state that you are allowed to take your own food and soft drinks on board to be consumed in your cabin (no alcohol).

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