Are gate agents responsible for passenger handling at the boarding gate?

Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates, clearing standbys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the Jetway all within about an hour per ...



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If you can't access your mobile boarding pass, or your phone dies, you can use another method such as a self-service kiosk or have an agent assist you at the check-in counter. If this issue occurs once you're past security but before you board your flight, ask a gate agent to print off a copy for you.

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For a domestic USA flight The gate agent can check you in but it's not a great option. For a domestic flight they're often not to the gate until shortly before boarding. It's so easy to check in online for a domestic flight just do that. You can check in on your phone from anywhere you have internet access.

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An airline can refuse to transport a passenger for the reasons listed in its contract of carriage, a legal agreement between the passenger and airline, so long as the refusal is not discriminatory, such as: Being intoxicated or under the influence of illegal drugs.

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Tips for dealing with the most difficult passengers during a flight
  1. Keep it on the down-low. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


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An airport sales agent assists airline passengers with their ticket reservations, seating arrangements, baggage concerns, itinerary changes, and other flight concerns. They are responsible for relaying flight information such as delays and cancellations. They provide flight details and quote airfares.

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If there are not enough passengers who are willing to give up their seats voluntarily, an airline may deny you a seat on an aircraft based on criteria that it establishes, such as the passenger's check-in time, the fare paid by the passenger, or the passenger's frequent flyer status.

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Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. When this occurs, the airline will select passengers to give up their seats. This is called “involuntary denied boarding” or “bumping.”

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While they are quite busy, agents do have the power to assign new seats, and better seats are often available close to departure as many are blocked or reserved for elites and carry an extra fee. Often at the gate, exit rows, bulkhead seats, or entire rows of empty seats may be available.

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