The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality. The exclusivity of the 5-Star Airline Rating is underlined by the fact that there are just ten 5-Star Airlines that are currently awarded with this coveted quality distinction.
Delta Air Lines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
In the competition of Delta versus United, there isn't a clear winner. Delta charges less baggage fees and makes basic economy more tolerable for a frugal traveler. United, on other hand, has a stronger loyalty program, cheaper award prices and a stronger presence when it comes to global connections.
If you're choosing between Delta and SouthwestWhen you factor in earnings rates, basic economy considerations, in-flight entertainment and pet friendliness, Southwest just edges out Delta.
While both airlines service many of the same cities, Delta offers far more destinations total. It also offers a global network of destinations that dwarfs JetBlue by many magnitudes, in large part because Delta is a member of the SkyTeam Alliance.
1-Star Airline RatingThis represents a poor quality of Product delivered across the assessment sectors, combining with low and/or inconsistent standards of front-line Staff Service for the Onboard and home-base Airport.
Reviews of Southwest Airlines are consistently positive. Skytrax, which publishes certified airline ratings, gives Southwest a rating of 4 out of 5 stars based on the quality of its staff and service, including cabin comfort and cleanliness, additional charges, in-flight food and beverages, and customer interactions.
Generally, Delta is a good airline for travelers who want a comfortable flight experience overall at a cost that's in line with its service and offerings.
Their planes are well taken care of and they have great in-flight entertainment, with lots of viewing options, with screens on the backs of seats in most of their planes. But these perks come with a price because as you'll see in the cons section, Delta is a higher-cost airline. Ready to book your next flight?
Spirit Airlines ranks No. 2 in this year's report. Delta is also the most reliable airline, because the carrier has the lowest overall rate of cancellations, delays, mishandled luggage and denied boardings, WalletHub says. The next most reliable airline is United Airlines, according to the personal-finance website.
On paper, the new Delta and United seats are both 21 inches wide and offer 37 inches of pitch, but United's feels more spacious due to the lack of larger privacy wings — more on that below.
2-Star Airline RatingShows airlines delivering a lower total Quality performance, in some instances below the industry average across many rating categories.
American Airlines' Flagship First is a testament to the potential of a well-rounded, luxurious air travel experience. VIP Services: Flagship First Check-In, Flagship Lounge access, and priority privileges throughout the journey mark American's VIP services.