Flexible ticketsAnytime, Off-Peak and Super Off-Peak can be bought as Single or Returns. Single tickets - each is refundable. Return tickets - are refundable where both directions are unused.
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Refund Processing/ Refund - Action Required – Before we can process your refund we may need you to return your tickets. Refund Rejected– We're unable to refund your tickets. This could be because you've scanned your eticket or activated your Mobile Ticket.
With Anytime Returns the outward part is valid for 5 days from the date shown on your ticket, and the return for 1 month. Anytime Day tickets are only valid on the date shown. Your ticket is refundable (with no admin fee) if the service you planned to travel on is delayed or cancelled, and you choose not to travel.
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.
All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.
In such unfortunate circumstances, you can contact the airline to request a free cancellation or to reschedule your flight in light of the circumstances. You will likely need to provide some form of documentation as proof of the situation such as a death certificate.
“Online travel agencies may also let you get a refund within 24 hours of booking, but not all do, so definitely read their policies before purchasing,” says Nastro. If you booked the tickets through a travel agent, the DOT advises to first contact your travel agent before calling the airline for a refund.
Advance Single tickets can't be refunded, but they can be exchanged for a new ticket on a different service on either the same day or another date, subject to a fee. Please note that you won't be able to change your route.
If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Although not an official ticket type an 'Open Return' train ticket simply means you have more flexibility on the train you decide to travel back on, either on the date specified or within one calendar month of your outward journey.