Can I cancel my ticket if I miss the train?

All Fares. Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.



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Depending on the class of ticket you have, you may or may not be allowed to board the next train with the same ticket. According to railway regulations, once you reserve a seat, you are not permitted to use the same ticket to board the next train.

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So long as you've left enough time to change trains, then it's no problem that you've missed the train. Do you have a flexible train ticket, such as an Off-Peak or Super Off-Peak ticket? No problem. Just hop on the next train, so long as your ticket doesn't have any restrictions on which company you can use.

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Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). “No Show” Policy: After departure, all fares are non-refundable and cannot be changed.

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Refunds: Tickets are fully refundable if canceled more than 15 days before the scheduled departure. After that, a fee of 25% of the ticket price is charged for cancellations.

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Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee.

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Anytime tickets You are allowed to break your journey at any point, or more than once if you wish. This means that you do not have to make the whole of your journey at the same time or, where allowed, on the same day.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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Just hop on the next train, so long as your ticket doesn't have any restrictions on which company you can use. In this case, you might need to stick to the operator on the ticket. If you have an Advance ticket, you can get the next train operated by the same company that's specified on your ticket.

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They are only similar in that both refer to not getting something. However, when we 'miss' something, we are late, but when we 'lose' something, we do not have it anymore.

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Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets) These types of tickets can be refunded online for a fee. You have 28 days from expiry of the ticket to request a refund and return your ticket. If you have a mobile ticket and it has already been activated, you can no longer claim a refund on that journey.

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If you cancel a confirmed ticket within 48 hours and up to 12 hours before the scheduled departure of the train, ticket cancellation charges will be 25% of the fare (subject to the minimum flat rate mentioned above).

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Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services).

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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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