Can a guest cancel Airbnb for any reason?

Guests who cancel will receive an automatic refund if your cancellation policy permits it. Even if it doesn't, they may qualify for a refund under our Rebooking and Refund Policy, or if there's an extenuating circumstance. Was your guest's stay not up to your hosting standards?



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Flexible Policy
If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night's stay, plus the Airbnb service fee. If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation.

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If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.

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If you're an Airbnb guest and want to get out of a strict cancellation policy, you have a few options.
  1. Request an exception from the host: Explain your circumstances and ask if they can make an exception.
  2. Request a refund: If you've already cancelled your booking, you can request a refund from Airbnb.


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As a guest, you can block a host's dates and cancel as many times as you want, it does not appear on your profile. I have had several guests hold my calendar for months, only to cancel at the very last minute, despite knowing full well in advance they were not coming.

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Cancellation fee The amount depends on when you accepted the reservation and how soon before check-in you canceled it: More than 7 days before check-in, $50 will be deducted from your next payout. Less than 7 days before check-in, $100 will be deducted from your next payout.

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Airbnb refund policies Moderate: Cancellable until five days before your stay for a full refund. Firm: Cancel 30 days before the stay and receive a full refund; cancel between 7 and 30 days before your stay and receive a 50% refund; no refund if canceled fewer than 7 days before the stay.

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Changes to our cancellation policy fees Going forward, if a Host cancels a reservation for a preventable reason, an updated fee will be deducted from future payouts. The fee depends on the reservation amount and how close to check-in the reservation is canceled.

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If a Host cancels a reservation prior to check-in, their guest will automatically receive a full refund. If a Host cancels 30 days or less prior to check-in, and the guest contacts us, we will also assist the guest with finding comparable or better accommodations.

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Strict Cancellation Policy. If a booking has a “strict cancellation policy”, you can cancel that booking free of charge for the first 48 hours after the booking is made (which must also be at least 14 days prior to check-in).

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There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest.

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Hosts don't need hidden cameras and microphones to spy on you during your stay. They can monitor the Airbnb's WiFi network and snoop on your online activity. The sites you visit will be plainly visible, letting the host know things you might not want them to.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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Instead, send [the host] a message asking them to cancel. That way, you'll be eligible to receive a full refund. If that doesn't work, you can notify the platform via the online cancellation form.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.

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Airbnb prohibits security cameras or recording devices that are in or that observe private spaces like bedrooms, bathrooms, or sleeping areas. You must indicate the presence of all security cameras or other recording devices in or around a listing, even if they're not turned on or hooked up.

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