Can a guest remove their review on Airbnb?

Once a review you've written has been published, you can contact us to request for it to be removed. Did someone else write the review? Just be aware that we will only take action if it violates our Review Policy.



People Also Ask

While you cannot delete an Airbnb review, you can get Airbnb to remove a fake review about your property. However, this fake or negative review has to violate the Review Policy put in place by Airbnb. If it does not violate the policy, there is a very low chance that the review will get removed.

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Yes, Airbnb hosts can sue guests if they feel they have been wronged.

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Quick tips for responding to bad Airbnb guest reviews
  1. Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  2. Apologize. ...
  3. Take responsibility. ...
  4. Offer a solution. ...
  5. Thank the guest.


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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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Yes, they can leave a review. The chances are that when a guest leaves early, it's because the accommodation doesn't suit them in some way. If they have had a problem with a listing, then it's only fair that they should be able to let potential guests know.

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The amount depends on when you accepted the reservation and how soon before check-in you canceled it: More than 7 days before check-in, $50 will be deducted from your next payout. Less than 7 days before check-in, $100 will be deducted from your next payout.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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The biggest Airbnb complaints tend to involve cleanliness, communication, and accuracy. Airbnb hosts may not always clean their properties properly, and they may not answer messages promptly.

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You can submit a complaint via our webform. Once your complaint has been submitted: You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.

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To help provide Hosts and guests with peace of mind, security measures like security cameras and noise monitoring devices are allowed, as long as they are clearly disclosed in the listing description and don't infringe on another person's privacy.

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A guest can be banned from Airbnb for various reasons, including but not limited to: violating Airbnb's terms of service, damaging a property, inappropriate behavior, or negative reviews from other guests. Airbnb may also take action if a guest has received multiple complaints from hosts or other guests.

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