How do you respond to an unfair review on Airbnb?

Quick tips for responding to bad Airbnb guest reviews
  1. Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  2. Apologize. ...
  3. Take responsibility. ...
  4. Offer a solution. ...
  5. Thank the guest.




People Also Ask

Reporting reviews under this policy To report a review for violating this policy, contact us. If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy.

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It is with disappointment that I write this review about [guest's name]. Their stay at my Airbnb was far from satisfactory, and I cannot in good conscience recommend them for future bookings. Throughout their stay, they displayed a lack of respect for the property and disregard for the house rules.

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Responding to negative reviews Writing a short, friendly public reply to a negative review gives you the chance to share how you're making improvements. Guests tell us that when they notice a Host responds to feedback, it makes them feel more confident in booking, because they know the Host is receptive to suggestions.

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When a guest writes a review about their stay, the host can always reply to it.

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Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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No problem! Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.

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Airbnb has a two-sided review system whereby hosts can review guests, and likewise, guests have the opportunity to review their hosts. As a host, you are encouraged to leave a review of your guests for the good of the community.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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If they accept your request, your refund will be sent to the payment method you used when you booked the reservation. If your Host declines or doesn't respond, you can ask Airbnb to step in to help. Gather evidence: If possible, take photos or videos to document issues like a missing or broken amenity.

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According to Airbnb, about 70% of guests leave reviews. One unhappy guest can hurt your revenue for months. [bctt tweet=”According to Airbnb, about 70% of guests leave reviews.”] When (not if) guest issues arise, you must do two things.

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Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.

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But yes, there are rules around the rating system that are put in place by Airbnb. J.R. Whalen: Now, you mentioned a moment ago that the average guest rating is between 4.7 and 4.8. That's pretty close to five stars.

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