Can Airbnb hosts reject guests?

Inquiry or Booking Request
If the guest has not instant booked and only sent an inquiry, you're in luck. Denying an inquiry is as simple as hitting the decline button and writing a message to your guest apologizing that you are unable to accommodate them.



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You can also decline an inquiry, which prevents the guest from sending a request. Make sure to review our Nondiscrimination Policy before you decline.

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No action is necessary from the host, but pre-approving gives the guest an easy way to book. Pending reservations: Airbnb calls this Request to book. The credit card has been entered and the host needs to choose Approve or Decline within 24 hours.

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Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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As an Airbnb host, you want to keep your guests happy, comfortable, and safe, all while protecting your property. Many Airbnb hosts have turned to surveillance cameras to keep an eye on their property, which can be a great idea. as long as you are following Airbnb's policies (and the law).

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Airbnb does indeed have the ability to read messages sent between guests. All messages sent through the Airbnb website are tracked and monitored to ensure the safety of their guests and to ensure Airbnb's Terms of Service are followed by guests.

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cancellation made at least 5 days before check- in will result in a full refund of the accommodation fees. A guest who cancels their booking within 5 days of the booking start date will forfeit their first night's stay as well as the Airbnb service fee. Additionally, only half of the booking fees will be refunded.

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If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night's stay, plus the Airbnb service fee. If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation.

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Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.

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I generally just say no to early check-ins. My check in time is 3 PM. I say, “Unfortunately we are usually unable to accommodate early check-ins. It takes the entire allotted time to prepare the unit for the next guests.

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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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If a guest chooses to provide a profile photo, that profile photo won't be displayed to the host as part of the booking process until after the booking is confirmed.

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Contact Airbnb to Request Removal If you've received a bad review that is in clear violation of Airbnb's Content Policy, which governs reviews as well, you're in luck! In this case, you can simply contact Airbnb to have it removed.

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Guest profile photos aren't displayed until after a booking is confirmed and can be removed at any time. Your photo is your choice, but make sure it follows our Content Policy, as this photo may be shown to other users across Airbnb – like on your listing if you're a Host.

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