Can you decline an Airbnb guest?

You can also decline an inquiry, which prevents the guest from sending a request. Make sure to review our Nondiscrimination Policy before you decline.



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First and foremost, be polite! Taking the time to craft a nice message is worth it. Thank the potential Airbnb guest for their inquiry and apologize for not having the property available at their requested time. If you feel that you need to give a reason for your refusal, do so, but keep it short and professional.

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If the guest has not instant booked and only sent an inquiry, you're in luck. Denying an inquiry is as simple as hitting the decline button and writing a message to your guest apologizing that you are unable to accommodate them.

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Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


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Airbnb hosts may: Except as noted above, Airbnb hosts may decline a booking based on factors that are not prohibited by law. For example, except where prohibited by law, Airbnb hosts may decline a booking with pets, or to guests who smoke.

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We require everyone who is part of our community to stick to these simple rules for being a great guest: Treat your Host's home like your own. Follow the Host's standard house rules.

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Guests Who Don't Read Your Listing This is the type of guest that will ask you where things are located before even looking. They may also neglect to read the house rules and violate them during their stay. They may be very picky and critical and more likely to leave you a bad review.

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An example response may be: “Thank you for your enquiry. Unfortunately our costs cover the additional amenities and high-end finishes that separate our place from similar places in the area. We've already discounted our prices despite these value-adds and factored them into our lower prices.

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Flexible Policy If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the first night's stay, plus the Airbnb service fee. If the guest decides to cancel his/her stay after arriving, he/she is eligible for a full refund for any remaining nights of the reservation.

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Sometimes things don't go according to plan. If your guest cancels (either before or during a trip), they'll be automatically refunded according to your cancellation policy. If your guest is owed a refund, that amount is deducted from future payouts until the full amount is collected.

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It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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If your host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.

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