Can Bolt drivers see your full name?

The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked), rating and geolocation data of the passenger.



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Drivers see rider ratings before accepting orders, so they may choose to decline your request if you have a low rider rating. Maintaining a high rating maximises the chances a driver will accept your request.

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The personal data of the passenger is only disclosed to the ride-hailing drivers when they engage with a ride on in the Bolt app; in such a case, the driver will see the name, phone number (in some countries the number is masked) and geolocation data of the passenger.

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We use the information on your driving licence data and the selfies you provide to us to verify and authenticate your identity on an ongoing basis for safety and security purposes.

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Your account will be blocked if you have invalid or expired documents. To have your account unblocked, upload the valid documents via the Driver Portal. If any actions are mentioned in the in-app notification about the account suspension, follow the instructions provided to get the suspension removed.

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All drivers are said to undergo background checks and driver training before being allowed onto the Bolt platform, but the Bolt app still includes trust-building features that reveal the driver's photo, name, vehicle type and registration, as well as the driver's rating, so passengers know who their drivers are before ...

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When ordering a ride, you have the option to select a preferred driver from the list of drivers located nearby. To see the list of available drivers: Choose the preferred category. Tap on it to see the category information and price details.

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